MSP Tier 1/2 Technician

Level 1-2 Technician (Client-Facing - On-Site)***** Central to Gainesville, Athens, and Gwinnett, GA***** Full-time | M-F 8am-5pm | Some after-hours/weekends requiredWe're a security-first MSP that also provides AI strategy consulting"”and we're looking for a technician who's as sharp with people as they are with tech. You'll handle tickets, troubleshoot M365, deal with firewalls, and help our SMB clients stay safe and productive.We're looking for a Level 1-2 Technician who thrives on solving problems, learning fast, and being the kind of calm, confident presence that clients trust. In this client-facing role, you'll handle everything from Microsoft 365 hiccups to basic network issues"”and grow into projects, escalations, and mentoring if youre ready.You'll work closely with clients and teammates across Gainesville, Athens, and Gwinnett, with occasional on-site visits. This role requires a balance of technical know-how, clear communication, and a security-first mindset.What You'll Work **M365, Intune, Conditional Access, AD (on-prem & hybrid)Networking, firewalls, wireless configs, VPNsLOB apps like QuickBooks/AutoCAD; VoIP basicsEndpoint alert triage, phishing/MFA troubleshootingClient communication, documentation, and occasional project supportWhat Makes You a *You have a security-first mindset"” you'd rather do it right than fastYou're tenacious"” challenges energize youYou're curious and coachable"” you dive in and keep growingYou stay calm under pressure"” clients trust youYou're a clean communicator"” you document and explain clearlyPreferred but Not RequiredCompTIA A+/Network+, MS-900, AZ-104, or similarExperience at a managed service provider (MSP)Familiarity with Microsoft Entra, RMMs, or SASE/SOC platformsVoIP experienceWe ****Competitive salary100% employer-paid health insuranceMatching retirement contributionA strong culture of growth in cybersecurity and AI

Created: 2025-06-14