Customer & Project Support Specialist

ABR is hiring a Customer & Project Support Specialist for our client in the Middleton area! In this role, you'll take the lead in providing exceptional customer service, managing client projects, and ensuring smooth coordination across internal and external teams. Candidates with accounting experience are strongly encouraged to apply!About the Role:Location: Middleton, WIPay Range: $20.00 - $27.00 per hourHours: 7:00 a.m. - 3:30/4:00 p.m. (flexible)Summer Hours: Monday-Thursday (regular hours), Fridays 7:00 a.m.-1:00 p.m.  Now Hiring: Customer & Project Support SpecialistPosition Type: Full-Time | Hourly | On-site (Middleton, WI)Departments: Sales & AdministrationOverview:We're looking for a dependable and people-focused Customer & Project Support Specialist to join our team. This dynamic role blends customer service, order management, and project coordination. If you enjoy helping others, solving problems, and keeping things organized, this could be a great fit for you.What You'll Do:Customer Service & Order Support:Help resolve customer questions and issues with professionalism and careProcess orders accurately through multiple channels (web, email, fax, phone)Coordinate emergency and warranty orders; work closely with shipping and fulfillment teamsMaintain program records and create helpful training materials or customer reportsSupport and mentor other team members as neededProject Coordination & Account Support:Assist in planning and managing client projects from start to finishPrepare quotes, track budgets, and monitor project progressKeep timelines and communications on track across departmentsAttend client meetings, share updates, and support presentationsLook for ways to strengthen existing relationships and identify new opportunitiesWhat You Bring:Bachelor's degree in Business, Marketing, Communications, or a related area3+ years of experience in customer service, project coordination, or similar rolesStrong skills in Microsoft Office (Excel, Word, PowerPoint); FileMaker Pro experience is a plusA talent for juggling multiple priorities while staying organized and responsiveA friendly, team-first attitude with great communication skillsWho You Are:You're a natural helper who enjoys creating smooth experiences for both customers and coworkers. You take pride in your attention to detail, enjoy bringing structure to moving parts, and know how to follow through.Why Join Us?This is a collaborative, fast-paced environment where you'll have the chance to work on meaningful projects and make a real impact. You'll be supported by a strong team and empowered to grow in both customer service and project leadership.Apply today and help us bring creative solutions to life"”one project and one customer at a time.ABR Employment Services is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veterans' status.PandoLogic. Keywords: Project Manager, Location: Middleton, WI - 53562

Created: 2025-06-18