Sr. Operations Support Manager

Sr. Operations Support ManagerJob title: Sr. Operations Support Manager - AMERReports to: Regional Director of Security Operations - AMERLocation: Bellevue, WA United States (remote)FLSA: Exempt DOEAbout our teamWe are a dynamic, dedicated team that provides management and support for a global guarding services account that spans across 30+ countries. Our client is an industry-leading datacenter organization, and we pride ourselves in delivering best-in-class solutions through our teams made up of Security Operations, Business Operations, Shared Services, Threat and Incident Management, Environmental Health and Safety, and Human Resources. As part of this team, you'll work alongside a group of professionals that are committed to excellence and innovation.About the roleThe Sr. Operations Support Manager (OSM) works leads a team and works closely with Regional Security Managers and executive-level client stakeholders. It is a high-visibility role responsible for regional end-to-end project management, data analysis, and communication of results to senior leaders. The Sr. OSM plays a critical role in managing regionally based support roles across multiple disciplines, driving continuous improvement initiatives, and ensuring the smooth execution of operational processes in a matrixed environment. Acting as a liaison between internal teams and the client, this role supports the development and implementation of security programs, drives strategic initiatives, and ensures accountability for key deliverables across the region.What you'll doIn this role, you'll lead a team and manage ongoing security projects, ensuring alignment with enterprise goals. You'll gather and analyze data related to significant security events, generate reports, and present insights to regional and global leadership. You'll also coordinate with stakeholders, manage executive-level requests, develop procedural documentation, and facilitate both client and internal meetings. Your responsibilities will include supporting new site security launches, identifying process improvements, and presenting findings to large audiences. You'll be a key contributor to the organization's success by ensuring operational readiness, reporting accuracy, and clear communication across all levels of engagement.What you need to applyWe are looking for a seasoned professional with a bachelor's degree and at least 5+ years of relevant experience, or an equivalent combination. 3+ years of people leadership is essential. Since you will be communicating with senior leaders, it's critical that you have strong verbal and written communication skills and are comfortable in front of large audiences. You'll need to be self-motivated and be able to work under pressure in a fast-paced environment. You should bring exceptional organizational and time management skills, with the ability to juggle multiple prioritiesseamlessly. A proactive, solution-oriented mindset is key to thriving in this role. You'll need to excel at prioritizing tasks effectively and anticipate the needs of the team to stay ahead of the curve. You will need effective communication and presentation skills, and a proactive, adaptable mindset in a fast-paced, matrixed environment. In this role, you'll need to be proficient in Microsoft Office applications - including SharePoint, PowerPoint, Excel and PowerBI. On occasion, you may be asked to travel across the region to support the Regional Director of Security Operations (10% ofthe time), so a passion for travel (and a valid passport) is essential. This role will also have to work nights and weekends to support high priority events.What you'll getWe believe great work deserves great rewards"”and we're committed to staying competitive. This role offers a base salary of $120,000 to $140,000, plus eligibility for an annual performance bonus. That range is based on the Greater Seattle Area and may flex depending on your experience and location. We've got you covered with 100% employer-paid premiums for medical, dental, and vision insurance for you and your family, along with life insurance, a 401(k) with company match, paid parental leave, and an employee assistance program. When it comes to time off, we know balance matters: you'll enjoy 2 weeks of vacation (accrued), 4 floating holidays, 10 paid holidays, and sick leave. We invest in you so you can thrive"”at work and beyond.

Created: 2025-06-19