Customer Success Manager

Our client is a lean and innovative start-up with a steam-based technology device transforming how hospitality and food & beverage services are delivered. They are now hiring a Customer Success Manager to support its expanding U.S. operations. This is a high-impact, relationship-focused role ideal for someone who understands the world of hospitality operations and enjoys driving measurable impact across client accounts. The role is based in Miami with a hybrid schedule (2-3 days in-office and regular travel to client sites, with remote flexibility).About the RoleIn this role, you will serve as the main point of contact for hospitality clients using the company's food & beverage platform. Your focus will be on account health, engagement, and client success - providing ongoing support, sales insights, and training tailored to each location (such as hotels, restaurants and bars, and other venues looking for an innovative food solution). You'll collaborate cross-functionally with sales, product, and culinary teams, helping hospitality clients improve adoption, performance, and satisfaction.Key ResponsibilitiesManage and grow relationships with hospitality accounts using the platformProvide training, creative sales ideas, and tailored guidance to on-site teamsDrive usage, sales performance, and satisfaction across multiple locationsCollaborate with internal teams to deliver best-in-class customer experienceMonitor account health and proactively resolve issuesGather and share client feedback to improve product and service deliveryTravel regularly to client sites to support activations and refresh trainingWho You Are5+ years of experience in the hospitality industry, ideally in F&B leadership (e.g., F&B Manager, Hotel Restaurant or Bar Manager, or Operations Manager)Strong communicator and relationship-builder who can earn trust across all levelsCommercially minded with a passion for helping clients growThrives in fast-paced environments and adapts quicklyComfortable using CRM tools, dashboards, and virtual collaboration toolsFluent in English; additional languages a plusWilling and able to travel as part of your weekly scheduleWhy JoinJoin a company at the forefront of redefining how F&B is delivered in the hospitality sectorWork with a passionate and collaborative team in a lean and agile start-upMake a measurable difference in client success and satisfactionEnjoy flexibility, autonomy, and a supportive, growth-oriented culture

Created: 2025-06-20