Healthcare Enrollment Operations Specialist

Healthcare Enrollment Operations Specialist** Grapevine, TX | Hybrid after 90 days of training - projected 3 days in-office, 2 remote. Up to $60K*** Full-time, Monday-Friday, 8am-5pm CTOverviewThis role supports enrollment and waiver operations across academic client programs by ensuring accurate system setup, resolving service escalations, and improving operational workflows. The analyst works with internal teams during peak implementation cycles to ensure timely configuration of enrollment tools, monitors for data issues, and serves as a point of contact for complex process-related inquiries. This position bridges system administration, client operations, and training support to promote efficiency and compliance.Key ResponsibilitiesOversee enrollment and waiver setup in client-facing systems, ensuring accuracy and consistency across educational programsCollaborate with cross-functional departments to resolve service issues and improve workflowsLead portions of implementation cycles, including testing new tools or configurations prior to deploymentSupport high-impact escalations requiring research, compliance review, and adjustments in system logicDocument process gaps, propose improvements, and help operationalize best practices across school programsAssist in developing internal documentation and provide occasional demonstrations or training on new system featuresQualificationsBachelor's degree preferred2+ years of experience in operations, systems support, or process implementation; experience in education or benefits-related services is a plusProficient with Microsoft Office (Excel, Word, PowerPoint, Outlook); comfort navigating systems and toolsStrong analytical, written, and verbal communication skillsAbility to troubleshoot, follow structured processes, and communicate with clarity across teams

Created: 2025-06-24