Implementation Specialist

About Prometheus GroupPrometheus Group is a team of self-starters centered on being resourceful, accountable, and results-focused. Career progress is based on merit and not years of service or attaining certifications. Our drive and dedication to creating great products for our global customers are at the heart of all we do! In joining Prometheus, you will become a part of the largest global provider of comprehensive enterprise asset management (EAM) software solutions that support the management life cycle for equipment maintenance and operations.OverviewImplementation Specialists collaborate closely with Functional Consultants and Project Managers to implement our software and configure the system according to customer requirements. You will be given the opportunity to learn the customer's current business processes, their issues, and their challenges. You will help map and improve the customer business process by taking advantage of the Prometheus products.ResponsibilitiesAssist in customer environment upgrades.Coordinate with project managers to review project plans of the installation of customized software.Configure systems to help professional services achieve customer's goals.Troubleshoot, analyze, and document customer issues.Communicate with clients throughout the software customization process to obtain feedback and approval.Translate professional services requests into technical steps to implement.Work across various departments to ensure a full understanding of Prometheus products from a configuration perspective.RequirementsBachelors degree in computer science, engineering, computer information science, information technology, management information systems, or a related field.Basic knowledge of programming concepts - such as variables, functions and arguments, and scope.Strong analytical and problem-solving skillsExcellent organizational and time management skillsExceptional communication and customer service skillsPreferred Skills and ExperienceExperience with work ticketing systems such as TeamSupport, ServiceNow, JIRA, SalesforceExperience with technical knowledgeAPI Platforms (Postman, Insomnia).HTML/CSS/XMLSQL or other relational databasesExperience in large manufacturing industries.Familiarity with agile development practices.Benefits OverviewWe offer an attractive benefits program to meet the diverse needs of our teammates:Employee base HSA plan, dental, life and short-term disability coverage 100% paid for by Prometheus GroupHSA & FSA plan optionsPaid parental leaveRetirement Savings with Generous Company Match & Immediate VestingGym membership to O2 FitnessCasual dress attireHalf-Day FridaysGenerous Paid Time OffCompany Outings, Trips & ActivitiesPrometheus Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.#LI-onsite

Created: 2025-06-25