Client Services Director

As client services director, you will lead a team of HR professionals to provide services to Empowered Hospitality clients. You will be responsible for initiating, building and sustaining relationships, architecting and delivering leading HR solutions, supporting the development of our team, meeting financial targets, and contributing to the strategic growth of our firm. Prior experience in a consultative role, managing a P&L, liaising with senior-level executives, and managing projects is essential for this role, in addition to an understanding and appreciation of general HR principles, strategies and tactics. You must also bring tireless curiosity, exceptional attention to detail and unblemished professional ethics and integrity to our firm.Core CompetenciesDistilling complex concepts into impactful communications, tools and processesForeseeing and proactively offering solutions to common business challengesExercising exceptional PowerPoint, Excel, and written communication skills to execute flawless executive-level deliverablesUnderstanding and analyzing an organization's current state and communicating opportunities for improvementLeading, inspiring and influencing team members and clientsProviding structure and oversight to ensure excellent project executionResponsibilitiesManaging project scope, staffing and budget for a portfolio of clientsSteering strategy and action plans in collaboration with project teamsCultivating accountability for attention to detail and risk managementAttending client meetings to review project deliverables, answer questions, and discuss opportunitiesProviding regular client status reportsProactively escalating potential concerns or issuesNurturing new and existing relationships to expand our network, strengthen our brand, and identify prospective clientsExperience & Education5+ years' experience in management consulting, client relations or consultative sales role, demonstrating strategic thinking, executive-level communication and senior relationship management skills5+ years' experience in human resources (recruiting, training, benefits, etc.)5+ years' experience in hospitality management preferredExperience building, leading and developing high-functioning teamsExceptional MS office skillsStrong business and financial acumen, and problem-solving skillsBachelor's degree required; human resources, business administration, or related field preferredMaster's degree preferredSHRM-CP, SHRM-SCP, SPHR, PMP, or other related certification preferredEmpowered Hospitality is an equal opportunity employer.DetailsCompensation: $120-180k + incentive compensationVacation: 10 days PTO + 10 company holidays + 5 wellness daysHealthcare: Medical, Dental and Vision coverageRetirement & financial: 401(k) with employer match; pre-tax commuter, medical and childcare benefits; monthly cell phone and internet reimbursement; company laptop, home office reimbursementLifestyle support: Work-from-home flexibility; WeWork membership; team-building events; tuition reimbursement; employee recognition programEmpowered Hospitality (including affiliates) is an equal-opportunity employer. All qualified applicants will receive consideration for employment regardless of race, national origin, age, sex, religion, disability, marital status, veteran status, or any other basis protected by local, state, or federal law. This policy applies to all aspects of ones employment, including hiring, transfer, promotion, compensation, eligibility for benefits, and termination.

Created: 2025-06-26