Store Manager

Your role at Sephora: As a Store Manager, you will be responsible for overseeing the entire store operations, ensuring a high level of client service, and driving sales. You will lead a team of dedicated associates, fostering a positive work environment that encourages growth and development.Key Responsibilities:Leading Store Operations and Sales:Oversee daily store operations, ensuring a smooth and efficient client experience.Develop and implement strategies to drive store sales and increase profitability.Coordinate and oversee sales and profitability, performance, service, and operations.Team Leadership and Development:Lead, coach, and motivate a team of associates to meet or exceed sales targets.Conduct performance appraisals, manage employee development and provide ongoing feedback.Manage the leadership team, ensuring effective collaboration and achievement of store goals.Client Satisfaction and Service:Ensure high levels of client satisfaction through excellent service.Handle client complaints and provide appropriate solutions.Work to ensure client loyalty and engagement by supporting client loyalty programs and services.Store Standards and Compliance:Maintain outstanding store condition and visual merchandising standards.Ensure compliance with company policies and procedures to maintain a safe and efficient work environment.Uphold Sephora brand excellence in-store, ensuring a consistent and high-quality client experience.Resource Management:Manage inventory levels to ensure product availability.Allocate resources and handle staffing, ensuring optimal productivity and performance.Qualifications/Experience:Proven successful experience as a retail manager.3-5 years of experience managing a high volume, complex retail, or hospitality setting.Strong leadership skills and business acumen.Client management skills.Strong organizational skills.Excellent communication and interpersonal skills.A knack for attracting, identifying, and inspiring employees.Flexible availability to work a retail schedule.Ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand/walk the sales floor for entire shift and work in a fragrance filled environment & can handle and apply products to clients-with or without accommodation.Adherence to Sephora's dress code and policies in the Sephora Employee Handbook

Created: 2025-06-26