Technical Support Specialist II

Technical Support Specialist II provides support for incident resolution to tickets reported to the help desk. Responsibilities include the initial assessment, triage, research and resolution of basic incidents and requests regarding the use of application software and hardware.Technical Support Specialist II maintains effective and accurate verbal and written communications with MKG to ensure positive workflow. Internally, they will interact with all levels of staff across all MKG companies as needed. They must have the ability to effectively communicate technical concepts to other staff members. Externally, they may occasionally participate in calls with existing and prospective clients and third-partysoftware vendors.Primary responsibilities will include, but will not be limited *****Arrive on-time, onsite 5x days/week to provide superb support to CEOProvide desktop support for Microsoft Windows and Mac clientsManage and prioritize daily support requests via ticketing systemMaintain and monitor end point security and antivirusAssist with adding and removing users from the Microsoft network using Active Directory and M365.Track inventory assets including iPads, software, computers and cellphonesImage new laptops for new hires and receive/wipe/restore returned laptopsDesired Skills and ExperienceMust hold a BA or BS degree, preferably in a software-related field (Computer Science, Engineering, or Computer Information Systems).Must have 2-5 years of experience with Microsoft Desktop products, familiarity with administering M365, Active Directory, user profiles, and a good understanding of wired and wireless networking basics.Please be cautious of unsolicited or fraudulent job offers. All legitimate communication from our company will come from an official company email address and will pertain only to roles you have formally applied for or discussed with our recruitment team. We will never ask for sensitive personal information, such as your Social Security number, banking details, or any form of payment, during the recruitment process.If you receive an unexpected or suspicious message, do not respond. Instead, please contact us directly to verify.

Created: 2025-06-27