Technical Support Specialist

The Depot Build/Shipping Tech is responsible for ensuring all hardware and peripherals requested for New Hires, PC Refresh, Transfers and Break/Fix scenarios are properly built and appropriately imaged based on ticket information. Technicians are also responsible for shipping equipment to the end user, all equipment requested must boxed and shipped in a timely manner to meet the due date or Service Level Target (SLT) created by Depot Leadership.Build/Ship TechnicianMonitor New & Used Equipment inventory in Depot Build Room. Request replenishment of equipment as needed.Processing tickets based on Due Date/SLTUnbox & stage devices (laptops, desktops) on build racksReview ticket notes for any special requirementsPerform Hardware upgrades (memory & hard drive) - if requestedEscalations of Build Issues and updates needed to Tech Support teamInitiate and monitor the imaging processTroubleshoot & escalate build errorsMust be able to work on multiple machines concurrentlyPacking all requested items appropriately to negate damage in shippingQuality assurance for every shipmentCreating/printing shipping labels for each shipment using our vendor software portalTransferring shipments to loading dock for courier pickupDocumenting work in Service Now TicketsPerform other duties assigned by Depot leadership

Created: 2025-06-27