Call Center Representative

Job **Job title :: Call Center RepresentativeDuration :: Temp to HireShift :: Monday-Friday (First Shift) 7am-4pmLocation :: Peoria, IL 61615Start date :: ASAP!! ONSITEJob **Review, analyze, process and document parts requests in an accurate and timely manner according to company standards.ESSENTIAL JOB *Process PO's from CustomersResearch all parts inquiries, including but not limited to, replacement, foreign, obsolete and inactive parts as well as external vendor material.Process returned goods paperwork, issue credits/debits.Prepare accurate, timely service to internal and external customers to assure the precise part is delivered in accordance with request and company standards.Supply quotes to customers for material in a prompt and accurate manner.Identify and resolve order discrepancies in a timely manner.Resolve customer inquiries via phone or emailHandle high volume calls while performing all other taskLead special projects and other duties as assigned.****Two or more years of customer service experience in a heavy call volume environment is required.Elevator part knowledge and five or more years elevator technical experience is a plus.Working knowledge of Word, Excel and heavy Outlook is required.The ability to read, interpret and comprehend technical drawings and specifications is required.Effective verbal and written communication skills are required.Must be organized and detail-oriented to perform and manage tasks as assigned.

Created: 2025-06-29