Customer Service Rep

Purpose StatementReporting to the Global Product Manager, you will provide customer service support to customers, Sales Managers, and regional sales entities (domestic and international) on behalf of the organization. In addition, you will provide information about products and services, take orders, respond to concerns, process orders and returns for the pulp and paper industry.Job responsibilities and tasksCreate and supply quotations to customers, Product Managers, and sales force, enter and expedite orders, while maintaining customer pricing, all per terms, conditions, and scopeReview customer orders for accuracy and completeness prior to order creation and release for manufactureCreate customer orders in SAP and confirm to customersPurchase and work with vendors to fulfill order requirementsCoordinate delivery and customer order requirements with the logistics departmentCommunicate special shipments, shipment dates, and date changes to the regional sales entities, Sales Managers, and/or customersMaintain and reconcile customer consignment inventory, while keeping agreement appendix current record details of customer contacts and actions takenMaintain consignment and "make & hold" inventory levels as agreed with customer while keeping agreement schedules currentProvide back up for Customer Service Department as needed (additional support or during others"˜ absence)Maintain all important documentation related to each Quote, CO and PO order from start to finish of the order process and attach in SAPRespond timely to customer requests, ship dates, order status etc. Follow up with VendorsReview orders from previous day to confirm freight charges are correct and add freight charges to PP&B orders prior to invoicingCode, approve and send invoices for payment for freight, building supplies and utilitiesOrder supplies for office and shopAttach inspection reports to purchase orders in SAPEducation, professional experience and qualification preferred/requiredBachelor's degree or equivalent experience2-4 years previous experience in a customer service roleKnowledge of shipping terms and conditions, strongly preferredSolid writing and communications skills (verbal and in writing)Strong background with Microsoft Office (Word / Excel / PowerPoint) is a needexperience with an ERP system, preferably SAPComply with all Company policies, procedures, safety requirements, and represent Company interests at all timesWork independently or as a team member in a fast-paced environmentComplete all required documentation, accuratelyStrong analytical skills, detail oriented, organized, accurateCapable of managing and completing multiple tasks independently with very limited outside inputAbility to learn and retain many details and apply that knowledge going forward Ability to consistently maintain a high level of productivity and urgency with a positive attitude in a high volume, fast-paced, moderately stressful environmentPhysical and Mental QualificationsPosition performed in an office environment. Environment: Exposure to varying temperatures, noise levels, dust, dirt, fumes, welding machines, heavy duty magnets and manual/remote controlled devices using radio signals. Physical conditions for position: Sit, stand, walk, bend, reach, push, pull, kneel, stoop, crouch, climb, ascend/descend stairs, lifting up to 25 lbs. Must have visual acuity, excellent mobility, good hearing, manual dexterity, good balance, ability to endure long hours, and wear required personal protective equipment. All tasks performed with or without reasonable accommodations.Travel percentage (include country or region name)N/AWe are an AA/EEO/Veterans/Disabled Employer. Legal status to work in the US is required.

Created: 2025-06-29