Manager of Customer Service

Manager of Customer ServiceA rapidly growing healthcare organization is seeking an experienced Manager of Customer Service to lead and evolve its customer service operations. Reporting directly to the CEO, this individual will manage an in-house team, ensuring exceptional customer experiences, operational efficiency, and strategic alignment across the organization. This leadership role requires a hands-on professional who can drive initiatives, implement best practices, and mentor staff in a dynamic, entrepreneurial environment.Key ResponsibilitiesEstablish a customer-first culture and lead the team in delivering high-quality service across all touchpoints.Oversee day-to-day customer service operations, including training, support, and issue resolution.Gather and analyze customer feedback to improve service delivery and inform product development.Collaborate with cross-functional teams to ensure alignment of service goals with broader company initiatives.Leverage tools and platforms (CRM, help desk, analytics, QA, and knowledge management systems) to optimize performance and productivity.Manage departmental budget and support team growth through training and development.Qualifications5+ years Customer Service Management experience - Managing a growing patient/customer experience/service team.Healthcare/Medical Device/instrument experience where success is measured by positive patient outcomesProficient with customer service platforms and related service and communication tools.Strong leadership, communication, problem-solving, and data analysis skills.Bachelor's degree requiredExperience implementing AI or automation in customer service operations is preferred.

Created: 2025-06-29