Medical Communication Manager

Job ** Medical Communication Manager Lawrenceville, NJ (Hybrid – Princeton Pike Site) 12-month contract (potential to extend)This Medical Communication Manager role within the Medical Information Customer Engagement team at focuses on vendor management and contact center oversight. The position supports US Medical Information and Worldwide escalation services, ensuring compliant, high-quality responses to healthcare professional (HCP) and patient inquiries.Key **Oversee day-to-day operations of the Medical Information Contact Center, acting as the key liaison.Manage external vendor performance, training, and process improvement efforts.Collaborate with internal cross-functional teams (Medical Affairs, Safety, Commercial, etc.) to deliver accurate and timely medical information.Support product launch activities, medical content maintenance, and inspection readiness.Engage in strategy execution for global escalations, variant content, and document (SRD) management.*PharmD or advanced degree required5+ years in Medical Information, Contact Centers, or Patient SafetyStrong experience in stakeholder engagement, vendor oversight, and content managementSkilled in performance metrics, process optimization, and quality systemsAdditional **No direct people management, but leadership and influence across internal and external teams are essential.A background in pharmacovigilance or patient safety is acceptable.Must have experience working on contact center operations and medical information strategy.

Created: 2025-07-02