Lead Process Manager

As a Process Manager, you will oversee and guide a team of Process Coordinators, ensuring seamless execution and adherence to standardized processes across the organization. You will be responsible for maintaining and optimizing workflows, identifying areas for process improvement, and implementing strategies to enhance efficiency. Additionally, you will collaborate with project managers to support their teams, ensuring alignment with organizational goals and best practices. This role requires strong leadership, analytical skills, and the ability to drive continuous improvement initiatives while fostering a culture of operational excellence.SUCCESS LOOKS LIKEDriving transformational change across the department, shaping a future where efficiency, innovation, and collaboration thriveProviding strategic oversight in resource allocation ensures that we are agile and responsive, turning challenges into opportunities for growthBuilding a culture where people feel valued and inspired to do their best work by being a champion of mentorship and professional developmentOBJECTIVESAbility to create clear process documentation, standard operating procedures (SOPs), and training materials to ensure knowledge transfer and compliance.Manages and delegates departmental requests to the team as they are receivedLeads team meetings and provides guidance for the department team in the absence of the Project Management leadershipCoaches and trains the team to create in-house training through process documentationEstablish an efficient task management system that promotes productivity and accountabilityIdentify inefficiencies, analyzing process performance, and implementing improvementsLead process changes, facilitating adoption, and ensuring smooth transitions with minimal disruption.Support project teams by integrating process best practices and ensuring seamless execution.COMPETENCIESExceptional leadership abilities, with a demonstrated aptitude for managing and inspiring high-performing teams.Provide guidance, and ensure alignment with organizational goals and best practices.Ability to influence others opinions and decisions through persuasive communication to implement process solutions and gain support from team members.Ability to develop, maintain, and enforce standardized processes across the organization to ensure efficiency and consistency.Strong organizational skills, enabling them to prioritize and delegate tasks effectively, track progress, and ensure timely completion of project milestones.Sound judgment and decision-making skills to prioritize tasks, allocate resources, and resolve conflicts to keep projects on track.Experience with process management tools (e.g., BPM software, workflow automation tools, project management platforms) to streamline operations.Makes informed and timely decisions, considering the teams input and the organizations goals, to drive projects forward.Ability to work effectively under pressure and manage multiple projects concurrently.EDUCATION AND EXPERIENCEProficient in project management software and other relevant tools.Bachelors Degree preferredProject Management experience requiredPMP Preferred

Created: 2025-07-02