Clinical Program Manager of Outpatient Services

Company DescriptionThe National Council on Alcoholism and Drug Dependence of the San Fernando Valley (NCADD-SFV) is an outpatient treatment and drug prevention organization based in Van Nuys, California.Role DescriptionThe Clinical Manager for the outpatient site is responsible for leading the clinical operations of NCADD-SFV’s substance use disorder (SUD) treatment services. This role ensures compliance with Los Angeles County Department of Public Health – Substance Abuse Prevention and Control (SAPC) standards, DHCS regulations, and Drug Medi-Cal (DMC) requirements. The manager provides direct supervision of clinical staff, supports audit readiness, ensures data integrity in Sage-PCNX, and advances trauma-informed, recovery-oriented treatment practices. Core Duties and **Directly supervise and support registered/certified counselors, care coordinators, LPHAs, and interns.Ensure timely and compliant documentation in Sage-PCNX, including assessments, treatment plans, progress notes, authorizations, and discharge records.Monitor staff productivity and ensure service delivery aligns with SAPC-defined minimum service hour requirements.Conduct regular chart audits and support compliance with SAPC utilization review and QA standards.Provide clinical supervision, coaching, and performance evaluations in alignment with best practices and agency policies.Facilitate interdisciplinary case conferences and site-level team meetings.Ensure delivery of evidence-based, culturally responsive, and trauma-informed treatment services.Respond to client incidents, grievances, and escalated clinical concerns; ensure timely reporting in Sage-PCNX.Prepare for SAPC site reviews, utilization management reviews, and DHCS audits.Collaborate with the Director of Contracts and QA to ensure program goals and contractual obligations are met.Minimum QualificationsCertified SUD Counselor (CADTP or CCAPP) or Licensed/Associate-level clinician (AMFT, ASW, APCC, LMFT, LCSW, LPCC).Minimum 3 years of experience in the delivery of SUD or behavioral health treatment.Minimum 1 year of experience in a supervisory, lead, or management role.Must be proficient in Sage-PCNX (County of Los Angeles SAPC system), including documentation, service claiming, and EBP tracking modules.Strong knowledge of DMC regulations, ASAM Criteria, and SAPC billing and documentation protocols.Excellent verbal, written, and interpersonal communication skills.Preferred QualificationsBilingual in English/Spanish strongly preferred.Familiarity with CalAIM reforms and value-based reimbursement models.Experience managing outpatient care under the Los Angeles County SAPC contract.Strong quality assurance, training, and compliance background.** $70,000 - $80,000 annually (DOE). Benefits include; health, dental, vision, life insurance, 401k with company match.

Created: 2025-07-02