Customer Service Representative

T&M is a leader in the metal stamping industry and is a well-maintained company with modern equipment and an excellent work environment. We set the industry standards in customer reliability, quality and service.Truelove & Maclean offers a generous compensation package including 401k contributions, profit sharing, premium overtime pay, and a steady work schedule.ObjectivesProvide exceptional customer service to external customersPerform inside sales duties in accordance with applicable procedures outlined in the BMS (BusinessManagement System)Principal dutiesHandle all aspects of customer service, including entering, tracking, and releasing material forshipment in ERP System.Update customers on product and deliveriesDeliver timely customer service support via email and over the phoneManage incoming telephone calls professionally, efficiently and with excellent communication skills.Effectively present and discuss SFS products and services.Process returns and customer complaints.Collaborate with Production Planning to understand production schedules and ensure inventoryavailability and timely completion of re-pack materials. Work closely with the scheduler tounderstand material lead times and ship from points.Collaborate with management on potential shipment delays, stock out issues that thwart on-timedelivery, and other customer concerns.Resolve customer issues as lead investigator for assigned order fulfillment complaints, including aninitial review of documentation discrepancies or shipping issues. Engage additional resources asneeded to help resolve customer complaints.Working closely with the Sales team/directors to understand customer requirementMake proactive sales calls as requested by sales managementDeepen and explore business relationships with new and existing customersWork with Field Sales Reps and Sales Directors on development and maintenance of target or keyaccountsResearch accounts, identifying key players, and contacting client prospects utilizing professionalcommunication skills.Foster companywide working relationships, lead by example, foster a good work climateBachelor’s Degree in a Business Discipline or 2+ years’ experience in a similar role.

Created: 2025-07-04