***** Service Desk Support***** 2+ years***** Charleston, WVMode of ** Full TimeWe at Coforge are hiring Service Desk Support with the following **Provide Level 2 support to the client.Identify issues and escalate issues when necessary.Resolve end-user incidents and process service requests via phone, e-mail and chat.Escalate user issues to appropriate resources when necessary.Perform software, hardware and basic network troubleshooting.Clearly document user issues and troubleshooting steps.Maintain technical documentation.Perform other duties as assigned.