Customer Service Representative (HVAC / Plumbing / ...

Job ** Customer Service Representative (HVAC / Plumbing / Electrical Services) Alexandria, VA HVAC / Plumbing / Electrical Services $23–$28/hour depending on experienceAbout Our **Addison Group is proud to partner with a trusted and well-established company in the residential services industry. Our client is known for delivering high-quality HVAC, plumbing, and electrical solutions across the Northern Virginia area. They are seeking two reliable, communicative, and industry-savvy Customer Service Representatives to join their fast-paced office.Job *This is a full-time, contract-to-hire opportunity for two Customer Service Representatives to support daily operations in a busy, customer-focused environment. The ideal candidates will come from a similar trade services background and are ready to contribute to a collaborative team, providing excellent service and managing inbound calls, scheduling, and client communication.Key *Serve as the first point of contact for customers via phone and emailSchedule and dispatch service appointments with accuracy and efficiencyMaintain organized and up-to-date customer information using CRM softwareCollaborate with field technicians to ensure timely and smooth service deliveryAddress customer inquiries, service concerns, and scheduling issues promptlySupport general administrative functions as needed in a fast-moving environment*2–5+ years of customer service experience, ideally within HVAC, plumbing, or electrical tradesExperience with ServiceTitan software (or similar CRM platform) strongly preferredStrong verbal and written communication skills are essentialDemonstrated punctuality and ability to learn industry terminology quicklyNo formal education requirementPersonal transportation not requiredAdditional ** Contract-to-Hire (6 months before conversion opportunity)Start * ASAP* Monday–Friday, 7:30 AM–4:00 PM or 8:00 AM–4:30 PMOccasional Saturday shift (approx. once every 2 months, 8:00 AM–4:00 PM) 100% On-Site in Alexandria, VA Free parking availableInterview ** Single in-person panel interview with hiring teamTeam * ~9 customer service team members Occasional, with supervisor approvalBackground ** Not required****Strong potential for permanent hireCollaborative team cultureOn-site parking includedOpportunity to gain industry experience with a respected service providerStability and growth potential with a long-standing company

Created: 2025-07-04