Bilingual Customer Service Representative

***** Working closely with sales, production and shipping teams, communicate directly with assigned customers to ensure customer orders are correct, on time, and complete to drive continuous improvement in customer satisfaction.**Working closely with internal sales, production and shipping teams, communicate directly with customers using phone, in person, and electronically (email, fax, etc.) to receive and correctly enter order(s) for products; create and communicate revisions; issue discontinuance orders.Obtain artwork approvals, create customer-specific material orders; monitor, track, and communicate timely any changes effecting the customer order with relevant internal group(s), material vendors and the customer.Complete contract forms, determine product charges, prepare any and all order-related documentation (** address changes).Investigate and resolve issues preventing completion of orders, including customer complaints related (***** billing discrepancies, product concerns, shipping delays, etc.)Solicit sale of new or additional product(s).***** 1-3 years in a customer-facing/direct customer contact role preferred.Understanding of manufacturing business process, preferably.***** Must be able to speak, read, and write in Spanish

Created: 2025-07-04