Customer Service Manager

** We are seeking a dedicated and experienced Customer Service Manager to lead our customer support team and ensure exceptional service experiences across all touchpoints. The ideal candidate is a proactive problem-solver who brings both strategic thinking and hands-on leadership to a growing, mission-driven organization.Key *Lead, mentor, and develop a team of customer service representatives to ensure high performance and engagementDesign and implement processes that drive customer satisfaction, operational efficiency, and team productivityMonitor key performance metrics (KPIs) and service level agreements (SLAs); identify and act on trends or areas for improvementResolve complex or escalated customer issues with empathy and professionalismCollaborate cross-functionally with sales, operations, finance, and clinical teams to support seamless customer experiencesMaintain a customer-first mindset while ensuring compliance with company policies and regulatory standardsOwn the customer feedback loop and help drive continuous improvement effortsManage workforce scheduling, training programs, and onboarding for new team members*5+ years of experience in customer service, with at least 2 years in a supervisory or management roleProven track record of building and leading high-performing service teamsExcellent communication, interpersonal, and conflict-resolution skillsStrong organizational and time-management abilitiesExperience working with CRM systems, customer portals, or ticketing platformsComfortable working in a fast-paced, regulated environmentBachelor’s degree or equivalent experience preferredWhat We **Competitive salary and benefitsA collaborative, mission-driven team cultureOpportunities for professional growth and developmentThe ability to make a meaningful difference in people’s lives

Created: 2025-07-04