Customer Service Support Specialist (In Office/Local ...

Summary/ObjectiveThe Customer Service/Sales Support Specialist (CSSS) is a key supporting role in the Customer Service Department. The position supports sales and provides excellent customer service in a fast-paced environment.Summary of Duties and **Guide and process customer orders and inquiries in a fast-paced environment.Observe all company Health and Safety policies and utilize safe working practices.Adhere to Axiom Quality Standards in performance of tasks.Provide superior support to customers and to sales team.Generate and maintain work order packets throughout the production, testing, and shipping process.Interface with customers and sales team via heavy email and phone correspondence. Respond to and enter quotes and sales orders in a timely manner.Respond to shipping inquiries and answer order status questions.Act as liaison between Axiom and Customers to provide front line service for all requests.Become a product expert and understand each customers needs to provide real, effective solutions and deliver exceptional customer serviceOther related duties and assignments may be performed as required.Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following is a non-exclusive list of the essential functions of the position, which are listed in no particular **Ability to work with 4-5 software programs simultaneously throughout the dayManaging multiple priorities in a fast paced, sometimes stressful, environmentAbility to communicate clearly and professionally, both verbally and in writingStrong work ethic and team player mentalityStrong decision making and problem-solving skillsAbility to work independently with little supervisionAbility to Handle and resolve customer related issues in a patient and friendly mannerHigh sense of commitment to customer service with respect to treating and caring for customersKnowledge of Microsoft Office including Outlook, Word, and ExcelCompetenciesCommunication Proficiency.Time Management.Problem-solving Skills.Professionalism

Created: 2025-07-04