Customer Service Manager

Job ** Customer Service Manager** In-Office, American Canyon CA** Forno PiomboCompany **Forno Piombo is a high-quality pizza oven manufacturing and sales company based in Napa. We build ovens designed to bring friends and family together. As we expand our product lines and support offerings, we’re looking for a proactive and logistically-minded Customer Service Manager to join our team.What You’ll DoYou’ll manage customer relationships, handle post-sale support (especially for our brick and refractory ovens), and support our inventory management process. Early on, you’ll handle this work yourself, but in the long term, we want you to help scale these systems and eventually manage a team.You will also work directly with the head of manufacturing and other manufacturing team members. Collaborate on the build schedule, and also maintain quality control in the finish department.Your ResponsibilitiesProvide excellent customer support via phone and email for active and former clients, addressing technical, cosmetic, and operational issuesInput customer details and manage data in our CRMManage changes to active customer orders, process payments, and follow up on leadsOrder, track, and forecast inventory availability for our product linesWork closely with contractors and external partners to resolve issuesSupport company growth by proactively identifying and improving support systemsHelp develop processes as we introduce new product lines, including a lower-cost ovenWho You AreA strong communicator who’s not afraid of conflict and can confidently handle customer and contractor issuesHighly organized and detail-oriented, with a knack for juggling multiple tasks and shifting prioritiesSomeone with leadership potential and an interest in growing with the companyExperienced in account management, customer support, or a similar roleProficient in MS Office and comfortable using a CRMA proactive problem-solver with strong decision-making skillsProfessional, reliable, and committed to delivering high-quality work

Created: 2025-07-04