Call Center Representative

Why You Want To Work **We are a growing union providing our members with competitive benefits and powerful resources to help advance their careers. We have a casual and fun environment and opportunity for advancement! The Contact Center Representative is responsible for the accurate and timely response to customer service based questions over the phone and via email.Responsibilities of the Contact Center *Answer incoming phone callsDocument phone calls in SharepointReceive and respond to incoming emailsRoute calls to appropriate departments Maintain files of information Research correspondence files, payroll reports, microfilm, and system record to determine the correct information for employer and/or participant system files, i.e., Federal Identification Number or Social Security Number discrepanciesOther duties as assignedRequirements of the Contact Center ****Over 1 year of previous customer service / data entry experiencePrevious benefit fund experience strongly preferred, but not requiredListens well with the ability to communicate effectively both in verbal and written communicationsPresents a professional image in the officeStrong attention to detailDemonstrates ability to manage complex issues while maintaining a flexible, positive, and cooperative demeanor

Created: 2025-07-04