Service Center Assistant Manager

This position will assist in the management of all operational activities and associated costs of the assigned service center while maintaining a focus on maximizing production efficiencies and providing superior customer service.Our company believes in the Ideal Team Player. We follow the model behaviors of Humble (quick to point out the contributions of others), Hungry (self-motivated and diligent), Smart (socially appropriate and aware), Safety-Minded (works to lower safety risks, Quality-Minded (take pride in their work) and Attendance (recognizes their presence is important).ESSENTIAL JOB DUTIES & RESPONSIBILITIES:Monitoring inventory levels and, with the Managers approval, adjusting when appropriateMaintain a team member structure to accomplish the service center mission in an effective and efficient mannerAssist in the Interview process and recommend applicants for hireWhen necessary, communicate with customers in person, on the telephone, executing superior customer service and communication skillsPlan and coordinate work, train and motivate, monitor, and evaluate performance of service center team members; ensure their ability to safely operate material handling equipment to move materials to and from storage configurations; counsel, reward, and discipline, as necessaryMaintain all equipment at a sufficient number and condition to accomplish the service center mission safely and effectively.Train team members to work productively with a high sense of professionalism, urgency, and orientation towards positive customer serviceProvide superior customer service by ensuring all Customer Pick-Up procedures, policies and processes are followedMonitor, document, and report inventory discrepancies and return goodsWork in accordance with company safety policies and maintain a safe working environmentAssist with asset control in shipment procedures and departmental security issuesAssist in the coordination of shipping and delivery with Purchasing DepartmentPrepares performance assessments and/or progress reports for Warehouse Customer Service Specialist (all levels). Responsible for documenting key events and any other pertinent information about said employees to use for the performance assessmentPunctuality and regular attendance are essential to managing on-site customer service.Reviews daily warehouse schedule for the department to ensure proper coverage for the shift. Notifies Service Center Manager of any variances immediately.Completes appropriate HR forms for warehouse team members.Conducts safety and 5-S audits and maintains good housekeeping in the Service Center.Manage and document the delivery of products via company delivery vehicle.NON-ESSENTIAL JOB DUTIES & RESPONSIBILITIES:Supports the customer service, sales, and technical support function for all Service Spring Corp product divisions.Assist in administering order entry control and pricing policies consistent with company guidelines.Assist with the loading and unloading of trucks if necessary.Provides suggestions regarding new product and service opportunities.All other duties as assignedPHYSICAL DEMANDS & WORK ENVIRONMENT:Physical ability to do work requiring frequent lifting, twisting, bending, stooping, pulling, pushing, walking, and standing for 8+ hours per dayAbility to frequently bend, stretch and lift up to 50 poundsMust be able to operate a forklift and have a clean driving recordCOMPETENCY, KNOWLEDGE, SKILLS & ABILITIES:Knowledge of overhead garage door products, garage door repair and installationOutstanding computer skills, proficiency in Microsoft Excel and Word is requiredOutstanding oral and written communication skillsMust be friendly and patientProfessional appearance and strong work ethicAbility to work independently and resolve issues based on discretion and good judgmentPositive attitudeHighly ethicalSuperior customer service skillsAble to change focus frequently and often while being detail orientated and well organizedConflict resolution and problem solving are key components of this position as wellMust be able to operate a forklift and have a clean driving recordEDUCATION & EXPERIENCE:REQUIRED:High School diplomaPREFERRED:Preferred: B.S. or B.A. in business or industrial related fieldThe McAlear Group offers a full range of benefits for eligible employee including 401k, health and life insurance, Employee Assistance Program (EAP), disability coverage, and PTO

Created: 2025-07-04