Enterprise Customer Success Manager

Location: Atlanta, GA (Hybrid)Type: Full-TimeReports To: Head of Customer ExperienceAbout the RoleAdPipe is helping top brands transform how they use video, accelerating timelines, reducing cost per asset, and making creative more scalable than ever before. As enterprise adoption grows, we need CSMs who can turn great implementations into long-term partnerships.You’ll help customers unlock the full value of AdPipe, faster workflows, scaled creation, and clear results. You’ll manage high-value accounts post-sale, help orchestrate rollouts, deliver business reviews, and guide customers toward outcomes that matter.This role is for someone who wants more ownership, more access, and more impact.  You’ll work closely with our CX leader, Product, and Sales to drive measurable results and long-term retention.You’ll work on strategic accounts, with a product customers love, in a market that’s moving fast.What You’ll OwnManage strategic enterprise accounts, building multi-threaded relationships across creative, marketing, and production teamsRun onboarding and adoption plans that drive time-to-value and connect directly to the customer’s business objectivesDeliver high-impact EBRs that reinforce value, unlock expansion, and build long-term customer alignmentMonitor account health and renewals, proactively identifying risk and driving resolutionCollaborate cross-functionally with Sales, Product, and Marketing to shape the customer journey and close the feedback loopAdvocate for your customers internally, bringing insights, use cases, and success stories to influence roadmap and growth strategyWhat Were Looking For3–5+ years in a customer success, account management, or client services role in enterprise SaaSProven track record of owning customer revenue (renewals, retention, or expansion)Confident running executive business reviews and influencing stakeholders across functions and levelsStrong operator who can juggle onboarding, adoption, and renewal motion at once.Experience working with creative, marketing, or production teams is a major plusBased in Atlanta or open to relocating (hybrid; regular office time and customer travel required)About AdPipeAdPipe is an AI-powered video platform that transforms underused footage into revenue-driving content. We help enterprise creative and marketing teams create more video - faster, easier, and with less lift. By converting existing footage into modular content blocks, our platform makes it simple to reuse and remix video across teams, channels, and campaigns, eliminating bottlenecks and boosting performance.Trusted by global brands in CPG, Hospitality, Logistics, and Industrial verticals, we accelerate production, improve ROI, and deliver impact at scale in a video-first world.We operate on four values: Be ambitious. Do what you say. Feedback is fuel. Lead with empathy.Were a high-care, high-feedback culture where the best idea wins, and we move fast with urgency, humility, and humor.What We OfferCompetitive salary + performance-based bonusFull benefits and regular travel to engage with enterprise partnersHigh-ownership environment with a clear path to growthA front-row seat to building the future of enterprise videoSend email to sam@ to apply.At AdPipe, we welcome people from all backgrounds and experiences. We’re building a diverse, thoughtful team that reflects the creative world we serve.

Created: 2025-07-04