Job ** L2 Tech Support – Site Migrations Grand Rapids, MI (100% onsite) 6 Months US Citizens onlyJob ***Provide onsite L2 technical support including break/fix, reimaging, software installation, printer/network configuration, and user assistance. Manage tickets via ServiceNow/Remedy, support Windows 10/11, O365, Active Directory, and networking issues. Collaborate with vendors and L3 teams. Strong customer service and documentation skills required. ITIL and SLA experience preferred.