Customer Service Representative

Looking for someone with Customer Service background in or alongside a Warehouse environment. This position will work alongside our Sales Reps, Operations Staff, and Customers - this requires someone who is comfortable communicating across different groups. This position is in office every day in Norcross and will be managed by our Georgia Sales Director. If a customer comes to visit, this position will be responsible for hosting them- asking what product they would like to see and if they have any specific needs or questions regarding our product.Hyundai L&C USA LLCJob ***** Customer Service Representative***** North Wales, PAReport ***** Sales DirectorAbout ** A leading comprehensive Quartz and Solid Surfaces Manufacturer and Global Supplier of Premium Kitchen & Bath Countertop Materials.Job * The Customer Service Representative ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. This position is the first point of customer contact for general inquiries like pricing, products, scheduling etc. This position will also be responsible for hosting customers in the showroom.The Customer Service Representative will perform the following tasks under the leadership of the Product Management ****Roles & ResponsibilityManage new incoming orders to ensure they flow appropriately through the system and the steps leading to deliveryProcess orders through SAP ERP systemMaintain existing and newly assigned customer accountsPerform Month-end closing, processing and reconciliationConsult with assigned customers to understand their distribution networks and determine their needsEnsure orders conform to metric policy guidelinesRecommend process improvement to drive and support continuous improvement within the departmentPrepare and distribute order status reports and weekly metricsPerform data analysis for sales monitoring and forecastingCoordinate with Canada in planning and scheduling material productionCommunicate profit margins, costs and losses of our material and programsReview and submit credit requests from customer to accounting for processingReview and allocate warranty replacement slabs on customer ordersReview freight payables for accounting departmentIdentify process improvement, key service trends, and cost savings opportunities.This Role Will Require Usage Of The Following ProgramsSAPEmailCOPOrbital Credit Card SystemEducation And Work ExperienceMinimum High School DiplomaMS Office & SAP preferredOrder management experience or SR Customer Service experience needed

Created: 2025-07-04