***Customer Service Representative || Onsite in ...

Customer service representative Onsite in Raleigh, NCAs a Customer Service Representative, you will play a vital role in delivering outstanding support to our customers and ensuring they have smooth and successful experience with our products. Youll serve as a primary contact point, helping users resolve issues, guiding them through processes, and contributing to customer satisfaction and retention.Key ResponsibilitiesServe as the first point of contact for customer inquiries through chat, email, and phoneRespond promptly and professionally to product questions, technical concerns, and general assistance needsTroubleshoot and resolve customer issues efficiently or escalate them to appropriate internal teams when neededGuide users through system navigation, setup, or simple troubleshooting tasks using written and verbal communicationDocument interactions and ensure accurate tracking of customer issues and resolutions using CRM and support toolsDeliver exceptional service and maintain a customer-first mindset in every interactionAssist in gathering customer feedback and identifying patterns to improve the overall support experienceCollaborate cross-functionally with the Customer Success and Product teams to ensure user needs are communicated and addressedParticipate in training sessions to stay current with product updates and internal toolsSupport user adoption through basic product guidance and resource sharingQualificationsPassionate about delivering excellent customer service and helping users succeedStrong verbal and written communication skillsPatient, empathetic, and comfortable interacting with diverse customer personalitiesProactive problem-solver with attention to detail and the ability to multitaskInterest in technology and confidence in learning and explaining new tools1-2 years of customer service or support experience (ideally in a SaaS or tech environment)Familiarity with tools like Intercom, Zendesk, Salesforce, or similar platforms is a plusA team-oriented mindset with a willingness to learn and grow within a fast-paced environment

Created: 2025-07-04