Customer Service Representative

** An established and growing company in the automotive equipment and service industry is seeking a detail-oriented and customer-focused individual for a Customer Service / Sales Support role. This position plays a key role in supporting the sales and service teams by managing customer inquiries, processing orders, and ensuring a seamless customer experience from initial contact through delivery and support.This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys working at the intersection of customer service, operations, and sales.Key *Respond to customer inquiries via phone and email in a timely and professional mannerProvide product and service information, generate quotes, and assist with order fulfillmentCoordinate with internal teams and vendors to ensure accurate and timely delivery of products and servicesSupport the sales team by preparing proposals, tracking sales activities, and managing documentationMaintain up-to-date records in CRM and order management systemsAssist in scheduling service appointments and coordinating technician supportTroubleshoot and resolve customer issues, ensuring high satisfaction levelsPerform general administrative tasks related to billing, inventory tracking, and order processingContribute to a collaborative and service-oriented team culture*2+ years of experience in customer service, sales support, or inside salesStrong verbal and written communication skillsHigh attention to detail and ability to manage multiple prioritiesProficiency in Microsoft Office (Outlook, Excel, Word); experience with CRM or ERP systems a plusExperience in an automotive, equipment, or technical service-related environment preferredAbility to work independently and as part of a teamWhat’s **Competitive compensationComprehensive benefits packageSupportive and collaborative work environmentOpportunity to grow within a stable and respected companyDirect involvement with customers in a critical industry

Created: 2025-07-04