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Sales Service Representative

TACK Electronics - Grand Rapids, MI

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Job Description

About **Tack Electronics is a dynamic, customer-focused company specializing in wire harness assembly services, known for delivering quality products and responsive service. As we grow, we’re looking for a Sales & Service Representative who thrives in a hybrid role—part relationship builder, part customer advocate—to support and expand our valued client base.Position *This is a dual-role position combining sales account management with hands-on customer service. You’ll oversee assigned customer accounts, ensure their ongoing satisfaction, identify growth opportunities, and resolve issues promptly. This role requires someone equally comfortable closing deals and solving problems—someone who enjoys owning the full customer relationship.Key *Serve as the main point of contact for assigned customer accountsDevelop strong, trusted relationships with clients by understanding their business needsProactively identify and pursue opportunities to upsell and cross-sell products or servicesProvide exceptional day-to-day support to clients, including order updates, service issues, and general inquiriesTroubleshoot and resolve customer concerns with urgency, professionalism, and sound decision-makingCollaborate with internal teams (sales, operations, customer service, and finance) to ensure a smooth and consistent customer experienceApply understanding of manufacturing workflows to communicate with customersTrack and report on sales and service KPIsMaintain accurate records in ERP and other systemsRequirementsWhat We’re Looking **1 year of office experience preferred in a customer facing rolePrefer, 2–5 years of experience in sales, account management, or customer service (B2B experience a plus)Experience in a manufacturing environment preferred; electronics and/or wire harness industry experience a strong plusStrong problem-solving and decision-making skills, with the ability to act proactively and independentlyTechnical aptitude and willingness to learn product specifications, production processes, and customer application needsStrong interpersonal skills and a customer-first mindsetExcellent verbal and written communicationProven ability to build relationships and manage multiple priorities simultaneouslyExperience withERP and CRM tools (e.g., Salesforce, HubSpot), as well as Microsoft OfficeComfortable working independently and cross-functionally in a fast-paced environment

Created: 2025-07-04

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