Customer Service Specialist

Job **Duration - 7 months Job ** AssociatesHybrid - 2 days office (Wednesday - Thrusday) 3 day WFH Exchange a high volume of files per day with customers, networks, and partners, and are looking for people to manage the operation, quality, and scaling of our data management systems. Through your experiences at Collective Health, you will be an important part of improving the member healthcare experience by operating and scaling our data operations platform. You will report to the Senior Manager, Eligibility Operations. What youll **● Investigate and resolve daily ticketing questions, exceptions, and errors● Investigate and resolve partner discrepancy reports● Data management activities, client reporting, and assist with audits● Obtain and maintain outlined daily productivity goals while meeting quality standards Your skills * Required *● Experience with collaboration● Work within defined service levels and maintaining high productivity/accuracy● Excellent Internal and external client/partner communication● EDI experience - Nice to ** working with healthcare data; data operations/data management● Experience working within the healthcare industry● Basic SQL knowledge- Preferred ● Experience working with HR Systems-Preferred ● Experience working with carriers-Preferred ● Experience with US healthcare systems● Ability to follow predefined processes and communicate issues immediately as they arisePay ***** $21.00/hr.- $27.95/hr.

Created: 2025-07-04