Customer Service Manager (Billing & Rebate)

Job ***** Customer Service Manager (Billing and Rebate) – North AmericaAbout the ** We are seeking a Customer Service Manager to lead the Order-to-Bill process across North America, with a focus on managing the Agency Business Model. This role will oversee order creation, allocation, delivery coordination, billing accuracy, claims resolution, and ERP execution. Acting as a central hub between customer service, logistics, and finance, this individual will play a key role in ensuring seamless, end-to-end service for multiple business segments.Key *Order Management & FulfillmentOversee order entry, validation, tracking, and system accuracy in D365Ensure proper application of pricing, promotions, and substitutionsLead product allocation aligned with supply prioritiesResolve backorders, order blocks, and inventory issuesCoordinate with logistics to support on-time delivery and reduced lead timesBilling & Issue ResolutionEnsure accurate invoicing aligned with contracts and company policiesResolve credit holds, pricing mismatches, and tax discrepancies in collaboration with FinanceManage returns, credit/debit memos, and invoice errorsImprove billing cycle efficiency through process enhancementsProcess & System OptimizationIdentify and address root causes of systemic Order-to-Bill issuesDrive digital tool adoption and workflow automationLead continuous improvement initiatives across customer operations****Master’s degree in Business, Supply Chain, Operations, or a related field preferredMinimum 5 years of experience in customer service, order management, or supply chain operations, with at least 2 years in a management capacityStrong experience with pricing, rebates, commissions, or trade terms managementHands-on experience with ERP systems such as SAP, D365, or similarDeep knowledge of the Order-to-Cash (O2C) or Order-to-Bill (O2B) processExceptional problem-solving and root cause analysis skillsComfortable operating in fast-paced, matrixed environments

Created: 2025-07-04