Customer Service Representative

Job Description/ResponsibilitiesProvide professional, cheerful, and welcoming service to all customers and visitors, ensuring their expectations are exceeded. Represent flyADVANCEDs commitment to quality and exceptional service.Handle all customer communication, including incoming phone calls, emails, and service requests. Key responsibilities *****Scheduling and coordinating client appointments using maintenance systems (eBis and Salesforce).Sending appointment confirmations, as well as timely reminders (1 month and 1 week before appointments) via email/text.Following up with clients for scheduling their next service, sending satisfaction surveys, and ensuring ongoing engagement.Manage pre-arrival, arrival, and departure arrangements at our Authorized Service Center (ASC). Tasks include coordinating ground transportation, rental car services, confirming bookings with vendors, and relaying details to customers.Adhere to company policies regarding customer service standards, safety guidelines, and security procedures.Accurately handle credit card and cash transactions, including issuing receipts and maintaining accountability.Maintain customer records, generate reports, and carry out general administrative responsibilities.Provide support with administrative tasks related to the operations of the flight school.This role requires a proactive approach to delivering top-notch customer service, attention to detail, and the ability to juggle multiple responsibilities seamlessly.Qualifications/SkillsExcellent oral and written communication skillsAbility to work independently with little direct supervision and work as part of a teamAbility to accept responsibilityEffective multi-tasking and time management skillsKnowledge of Customer service principles and practicesProfessional personal presentationAttention to detail

Created: 2025-07-05