Senior Operations Manager

As a Senior Account/Operations Manager, you’ll oversee a group of client locations and manage a team of onsite and in a Recruiting office.You’ll be assigned a group of temporary staff at client locations in a expected to be a headcount of over 750 staff, serviced by one primary recruiting location.Sr. Account Managers meet regularly with their clients and staff and follow up with associates. You’ll manage internal staff (Leads, Coaches, Recruiting, etc.) teams and foster close relationships with business support units. Location: San Bernadino, CA onsitePay rate:$75,000 plus bonus potentialBenefits & Perks:Weekly paychecksMedical/Dental/VisionVacation and Personal timePaid HolidaysAccess to our Employee Assistance ProgramCareer growth opportunities and skill developmentPotential to join our 401K programWhat youll do: Drive all functions of Onsite Operations and Recruiting – including meeting expectations of fill rates, attendance & attrition rates, and Net Promoter scores. . Identify areas of opportunity for continuous improvement to established KPI’s.Primary POC for all onsite activity and client meetings including market analysis and the marketing and media strategy; complete audits to confirm compliance.Conduct regular meetings with client regarding their specific performance indicators; discuss potential trends or concerns and strategic planningHire, train, manage, and motivate a team of staff and associates supporting client needs for both recruiting and client onsite roles. Provide ongoing feedback and development plans for staff to support their success. Partner with HR to complete employee evaluations and to issue disciplinary action, when needed, up to and including termination.Drive continual community engagement activity for client sites; measure and report on results.Create, review, and provide critical analysis of recruiting activity for the market; devise action plans for continuous improvement.Provide clear and audited communications for all employment law requirements, recruiting, onsite, candidate, and associate special programs and initiatives; implement all program audits.Proactively encourage open and consistent communication with all members of support staff such as HR, Safety, Recruiting and Corporate partners regarding client and internal business issues.Obey all safety and workplace policies of our client while on their premises.What youll need:Must be bilingual in Spanish (reading, writing, speaking)Minimum of 4-years of progressive experience in staffing/warehouse management functions, including client- facing relationshipsExceptional time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion datesKnowledge of State Employment LawGood judgment and passion to protect the business and our associatesExcellent written and verbal communication skills; must be able to speak professionally to clients regarding both operations and recruitmentAdvanced Microsoft Office skillsTravel based on business needsRegular, in-person attendance is required onsite (no remote work)Adhere to all client and ISS business ethics codePhysical Demands: At times, you may be rolling up your sleeves and fulfilling orders for our customer experience driven clients. This may require that you perform anything from driving commercial machinery, directing facility parking, working in facility process paths, walking continuously and lifting, carrying, climbing steps, pushing, pulling materials or products.

Created: 2025-07-05