Customer Support Specialist

Customer Support Specialist** In-Person | Brooklyn, NY $60,000–$70,000/yearAbout UsAt Vibe, we’re redefining retail with the first AI-powered point-of-sale system built to streamline your business.With Vibe, merchants can manage inventory, unify sales channels, process payments, track performance, and grow customer relationships—all from a single platform. Our technology gives retailers full visibility and control over their backend operations, enabling them ***Process sales and manage inventory in real timeCollect valuable customer data for targeted marketing and loyalty programsAccess in-depth reporting and analytics to drive smarter decisionsThe RoleWe’re looking for a Customer Support Specialist to join our Brooklyn team. You’ll be the first point of contact for our retail customers—helping them resolve issues, answer questions, and get the most out of the Vibe platform.What You’ll DoRespond to incoming support calls and emails from merchantsTroubleshoot POS hardware, software, and payment issues, coordinating with internal teams to deliver timely solutionsGuide customers through system features and best practicesMaintain accurate records of customer interactions in our support toolsShare insights and feedback to help improve our products and servicesWhat We’re Looking For1–3 years of experience in customer support, technical support, or help desk rolesStrong communication and problem-solving skillsComfortable learning and explaining new technologyFriendly, patient, and professional approach to customer serviceAvailable to work in-person at our Brooklyn officeIf you’re passionate about helping businesses succeed, love solving problems, and want to be part of a team bringing cutting-edge retail technology to market, we’d love to hear from you!

Created: 2025-07-05