Applicant Services Representative

Job ** Application Services RepresentativeJob * Full-Time | Contract-to-Hire* Rockville, MDPay * $21–$25/hour (with salary increase and union benefits upon conversion)* Monday – Friday | 9:00 AM – 5:00 PMAbout the *Addison Group is partnering with a respected organization in the retirement benefits sector to find a detail-oriented Application Services Representative. This is a fantastic opportunity for someone early in their career looking to gain corporate experience and grow within a well-established organization. The role starts as a contract with the intent to convert to full-time after 6 months.Key *Accurately review and process participant applications and supporting documentsCommunicate with applicants by phone and email to clarify documentation or statusInput and maintain accurate data in internal systemsHandle benefit status requests and verification documentation in a timely mannerPerform calculations related to benefit eligibility and retroactive paymentsCreate standardized correspondence using templates and submit applications for approvalResearch work histories and coordinate with internal departments as neededSupport the contact center team as backup during peak timesMaintain daily processing benchmarks for accuracy and volumeIdeal ** 2+ years in a customer-facing role with administrative, data-entry, or document processing responsibilitiesTech * Strong typing abilities and proficiency in Microsoft OfficeSoft * Highly professional demeanor, excellent verbal/written communication, empathetic listener, punctual, and reliable Bachelor’s degree or equivalent professional experience in a corporate setting Exposure to benefits administration, Taft-Hartley Trusts, or union-related benefitsPerks Upon Full-Time *Competitive pay increaseComprehensive union benefits packageHybrid work flexibility (1–2 remote days weekly)Long-term career growth opportunitiesWork Environment & Additional * On-site in Rockville, MD (Free parking available)Team ** 10+ within department; 200+ company-wideBackground **** Criminal background check, education verification, and drug screen required within 48 hours of offer

Created: 2025-07-05