Client Success & Operations Coordinator

About Sage Haven:Sage Haven is San Diego’s leading holistic wellness center for women, offering acupuncture, cosmetic treatments, and whole-body healing rooted in Traditional Chinese Medicine. As a fast-growing, women-founded business, we’re on a mission to help women feel vibrant, empowered, and in control of their health — naturally.We’re currently hiring a Client Experience Lead — a dynamic, driven woman who will serve as the founder’s right hand and help bring our next level of growth to life.Hours (Part-Time):Tuesday – 8:30 AM–2:00 PMWednesday – 1:30 PM–7:00 PMThursday – 1:30 PM–7:00 PMFriday – 8:30 AM–2:00 PMSaturday – 8:30 AM–3:00 PMWho Were Looking For:Youre a bright, bubbly, and grounded woman who’s passionate about holistic wellness, helping women, and growing with a purpose-driven brand. You’re excited about being part of a startup, learning new things, and stepping into a future leadership role as our company grows.You’re highly organized, love being the go-to person, and thrive in a role where you can wear many hats: Executive Assistant, Client Success Lead, and Social Media Coordinator.This role is best suited for someone who is:Confident leading a team with warmth and accountabilityComfortable with spreadsheets, social media, and systemsExcellent at communication (written + verbal)Creative, resourceful, and solution-orientedHappy to be on camera for content creationReady to grow into a future management roleInspired by our founder and aligned with our mission and valuesFlexible with a Tuesday–Saturday scheduleCore Responsibilities:1. Front Desk LeadershipOversee front desk operations and team performanceEnsure staff are trained, supported, and aligned with KPIs and brand standardsRun weekly check-ins, approve time-off requests, and manage shift coverageMaintain professionalism and consistency across all client touchpoints2. Executive Assistant DutiesStay on top of the company email, SMS platform, and scheduling systemMonitor and report key business metrics: revenue, treatment sales by category, product salesHelp the founder stay organized with backend operations, planning, and admin3. Sales & PromotionsCollaborate with founder to create and execute limited-time promotions and sales campaignsConfidently communicate value propositions to convert client inquiries into bookingsTrack performance and support weekly/monthly revenue goals4. Client Communication & RetentionManage client outreach, follow-up, and reactivation effortsEnsure friendly and timely communication across phone, text, and emailMonitor and maintain high pre-booking and retention rates5. Events & CollaborationsCoordinate in-office and external partnership eventsOrganize logistics, promotional materials, and team participationMaintain a current and strategic event calendar6. Social Media SupportSource content and trends for reels and postsAssist in filming, editing, and batching weekly contentComfortable appearing on camera and representing the brand with warmth and professionalismKey Competencies & Tools:G-Suite (Gmail, Drive, Docs, Sheets)ChatGPT / OpenAI toolsCanvaInstagram, Linkedin + TikTok (Posts, Reels, Stories, Trends)Sales Confidence & Conversion SkillsPhone & Text Communication EtiquetteWorkflow & Checklist ManagementProblem-Solving & InitiativeReporting:Reports directly to the FounderCollaborates closely with providers, front desk team, and marketing supportSuccess Metrics:Client satisfaction and retentionPre-booking and schedule utilizationAchievement of sales and revenue goalsTimely execution of promotions, events, and content schedulesAccuracy and consistency in front desk operationsPerks & Benefits:Monthly integrative acupuncture treatmentAccess to infrared sauna or LED sessions post-shiftUp to 2 paid Mental Health Days per year (no questions asked)Quarterly team dinners & outingsCompensation:$24/hour with performance-based raises and opportunity to grow into a salaried management role.How to Apply:If this sounds like your dream role and you’re ready to grow with a mission-driven team, email your resume and a short introduction to info@ or apply via Linkedin.

Created: 2025-07-05