Customer Support - Spanish & English

Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap – Right Talent – Right Time – Right Place – Right Price and acting as a Career Coach to our consultants.Job Title :- Customer Support - Spanish & English Location :- San Antonio TX (Hybrid)Duration :- 11 Months This is a hybrid role. Candidate needs to work onsite 3 days per week in San Antonio, TX In this role, you will be a part of the Customer Interaction team speaking to customers and answering their questions. You will also be assigned some payroll tasks.Responsibilities• Respond to employee queries - Tier 1 and Tier 2• Resolving Tier 1 inquiries (email, phone, voicemail, chat, ServiceNow or other client systems used for case management)• Triage and manage Tier 1 and Tier 2 cases accordingly• Manage outbound communications with respect to associate queries• Create and assign cases to Tier 2/ Tier 3 as required• Resolve and research associate queries as required, inc. Annual Processes (i.e., annual compensation, open enrolment, etc.)• Prioritize and manage concierge service requestsQualifications we seek in you!Minimum Qualifications• Any graduate/postgraduate.• Excellent verbal, written, presentation, and interpersonal skills in SpanishNice to have skills• Workday• Service Now• SAP/ADP Payroll• eTimeRegards,Prashant SinghSr. Account Manager - Enterprise BusinessNet2Source Inc.Direct # (201) 285-5087 | Board # (201) 340-8700 Ext. 509 | ***** (201) 221-8131***** 270 Davidson Ave, Suite 704, Somerset, NJ 08873***** *****

Created: 2025-07-05