Customer Support Technician

Naviron is pleased to partner with fast-growing startup that offers a business management SaaS solution to customers in the flooring and remodeling industry. Theyre growing and looking for an experienced Tier 1 Customer Support Technician to be an integral part of their client experience and support team.This an onsite position, candidates must be located in Lehi, Utah or surrounding areasWhat youll **Provide timely support to customers via phone, email, and live chat.Resolve basic technical and functional inquiries & provide full, accurate, and detailed answers to customer questions, striving to get the right answers the first time.Document customer interactions and escalate unresolved issues to Tier 2 and work closely with other departments to resolve complex issues.Maintain an up-to-date knowledge of the software platform and workflows.As needed, support the onboarding team with customer onboarding calls and other onboarding and setup activity.What you *Proven experience in a technical or customer support role in a SaaS companyPatience, empathy, and a positive attitudeExcellent verbal and written communication skills.Strong problem-solving abilities and attention to detail.HubSpot experience a big plus****$24-26 hourly ($50-55K)Full benefits & 401kUnlimited PTO

Created: 2025-07-05