Customer Service Support

Pay-Rate: $22/hr on W2.Position: Queue Management SpecialistLocation: Marinette WI 54143 (Hybrid – 3days to office)Duration: 06 MonthsPre-Screen Question:1. Customer Service Communication Experience Do you have prior experience providing customer service support—particularly in situations where a customer may be upset or frustrated? ** We’re looking for someone who can actively listen, remain calm and professional, and communicate solutions clearly—whether by phone or email. Our team handles post-sale issues, and while most customers are respectful, some conversations can be challenging. ** I am looking for candidates who demonstrate professionalism, empathy, and a solution-oriented mindset in customer interactions. _____________________________________2. Experience with Communication Platforms Are you comfortable using communication platforms such as Salesforce and Outlook? ** Outlook experience is required for this role. Familiarity with Salesforce is a plus, but not mandatory. Please ask the candidate to share which platforms they’ve used in previous roles and how they used them to manage customer and internal communications. ** I am looking for candidates who are organized and proficient in digital communication tools. __________________________________3. Describe Yourself in Three Words Which three words would you use to describe yourself in a professional setting? We’re especially interested in qualities like dependability, professionalism, calm under pressure, and the ability to work well with others. If their words reflect traits like being structured, organized, personable, or solution-focused—they are likely a strong fit. _____________________________________4. Work Environment Expectations Please note: this is a full-time, in-office position. You’ll be expected to be at your desk for most of the workday (with breaks and lunch provided). If you prefer a highly mobile or hands-on role, this position may not be the right fit. ** I am seeking candidates who are comfortable with structured, desk-based work and remain focused throughout the day.What you will doAs a Queue Management Specialist, you will be in the office 5 days per week supporting the US, Canada, and Latin America and your hours will vary depending on what region you will be supporting. You will execute all administrative tasks relating to the Johnson Controls Fire Suppression parts and product and positively interact with customers both verbally and written.Part of your day-to-day tasks include:• Employee will manage the case ques for the product in your area (Water Mechanical or Special Hazard).o Work on site daily to get ques empty by EODo Re-route cases to the correct business segmento Implement improvement processes for que managementHow you will do it:• Use internal databases for que management and allocation• Check the ERP system for availability and verification of correct que• Communicate with team members on statuses and areas of concern• Communicate with supervisor/manager on urgent orders that need escalationWhat we look for:Required• Previous knowledge of que management• Attention to detailPreferred• Previous knowledge of inventory programs• Excellent verbal skills and written communication• Knowledge of Microsoft Office

Created: 2025-07-05