Customer Service Representative

Customer Service RepresentativeThe Marketing Method, based in Columbus, Ohio, is hiring a full time Customer Service Representative. As a Customer Service Representative you will be working with a dedicated team to provide stellar support for our new and existing customers. The Customer Service Representative will also be tasked with ensuring customer satisfaction and enhancing the overall customer experience through effective communication and problem-solving.Customer Service Representative **Maintain open communication with customers to ensure all parties are clear in direction and orders are confirmedProvide high quality, professional and timely customer service when handling customer complaints, support and quotesRefer to guidelines for various customer service topicsUse the best practices and techniques to develop rapport and build relationships with customersCoordinate and collaborate between multiple departments, customers and service providersDocument all customer interactionsFollow up with customers to ensure the correct products are deliveredAdhere to company policies and proceduresInform customer about available package and bundle optionsCoordinate with sales team to drive salesCustomer Service Representative **Customer Service Representatives and Customer Support skillsCustomer Satisfaction and Customer Experience skillsExcellent communication and interpersonal skillsStrong problem-solving abilitiesAbility to work effectively in a teamExperience in a customer service roleKnowledge of CRM systems is a plusPlease submit your resumé to apply! Marketing Method is an equal opportunity employer.

Created: 2025-07-05