Customer Service Logistics

Company DescriptionEvery year, Ekman handles millions of tons of plastic, paper, pulp, recovered materials, and bioenergy products for partners in over one hundred countries. Since our incorporation in 1802, Ekman has earned a solid reputation for reliability and service, driven by our skilled and motivated staff. We offer comprehensive services for the paper and pulp industries, including logistics, trade finance, and market research. Ekman has around 300 employees across 40 locations worldwide, coordinated from hubs in Gothenburg, Zurich, Wall, Miami, and Hong Kong.Role DescriptionThis is a hybrid on-site role for a Customer Service Logistics Specialist, located in Virginia Beach, VA. The specialist will manage daily logistics operations, ensuring smooth coordination of transportation and warehouse activities. Key responsibilities include maintaining customer satisfaction through effective support, managing administrative tasks such as invoicing and logistics documentation, and handling inquiries and requests professionally. The role requires strong communication and problem-solving skills to ensure a seamless customer experience.QualificationsCustomer Support, Customer Service, and Customer Satisfaction skillsProficiency in Phone Etiquette and enhancing Customer ExperienceStrong organizational and time-management skillsExcellent written and verbal communication skillsAbility to work effectively both independently and in a team environmentExperience in logistics or supply chain management is a plusBachelors degree in Business, Logistics, or a related field preferred

Created: 2025-07-15