Printer Technician

BCforward is currently seeking a highly motivated Printer/ Copier/ Onsite Technician in Peoria, IL.Position Title: Printer/ Copier/ Onsite TechnicianLocation: Peoria, ILAnticipated Start Date: 06/02/2025 Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.Expected Duration: 24 Months (contract position)Job Type: (40+ HOURS WEEKLY], [CONTRACT], [ONSITE]Pay Range: $23.00/hr to $23.52/hr Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).Job Description: This role is responsible for monitoring systems, detecting performance issues, and resolving technical problems using established protocols. The role engages in addressing customer issues and inquiries to ensure utmost customer satisfaction. The role conducts routine installations and configurations and executes scripted change management activities while adhering to incident, change, and problem management processes. The role consistently meets production goals, aligns work with strategy, maintains data confidentiality, and supports department-level operational plans with minimal supervision.OSA Level IIManage consumable inventoryReplace toner/consumables/paperEnsure adequate consumables are available at customer sitesClear paper jamsAssist end user with device functionalityCoordinated with HP with SW branded supportReport customer dissatisfaction to CSM/SDMAssist with the collection of usage pages per devices as neededSwap out devices with spares as neededPerform initial trouble shootingPerform maintenance on devices as directed by ADMWeb based SW to manage fleet - proactive monitoringTrack usage/activities @ Customer sitesResponsibilitiesMonitors systems to detect performance issues and resolves technical problems on assigned hardware and software platforms/applications using established protocols.Identifies incident trends for the purpose of escalating incidents, adhering to strict timeframes, and following established protocols.Conducts routine installations and configurations and proficiently assembles and integrates system/products, all in accordance with standard protocols.Responds to common service, product, technical, and customer-relations inquiries, addressing problems promptly and appropriately, thereby ensuring a high level of customer satisfaction.Executes approved and documented scripted change management activities, adhering rigorously to incident, change, and problem management processes to maintain service quality and compliance.Maintains daily production goals and consistently exceeds contract-required response times, ensuring high-quality service delivery.Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally.Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment.Completes process-oriented assignments, shares technical information, and supports department-level operational plans.Identifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision.Education & Experience RecommendedHigh School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.Typically has 2-5 years of related work experience, preferably in maintenance, quality, or a related field.Benefits:BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.Keywords:Printer/ Copier/ Onsite Technician

Created: 2025-07-15