Customer Service Representative

Job ***** Customer Service Rep***** Contract, could be contract to hireStart ***** 8/25/25***** 6 months as a contractor***** Indianapolis INPay ***** $16.00Keys to the **this is a six month contract assignment, if successful, the role can extend or turn into a contract to hire opportunity.multiple openingsthere will be shift work... tbd1-3 years of experience in a technical call center environment or transferable skillsThe Customer Service Representatives serve our customers via telephone and email. They thoroughly and efficiently gather participant information, access and address concerns and issues, educate the participant where applicable to prevent the need for future contacts and document interactions.General responsibilities ***1. Provide excellent customer service and one call issue resolution2. Handle incoming phone calls and assigned email requests along with escalated items3. Assist participants with registration and log in issues4. Assist participants with navigation on the website5. Assist participants with overall questions concerning the applications available to them on the private portal6. Work with Account Management on escalated issues of a non-routine nature7. Assist members complete a Survey over the phone8. Perform other, varied job-related duties as assignedRequired Skills• High School Diploma or GED• 1-3 years of experience in a technical call center environment or transferable skills• Demonstrated customer service and issue resolution skills• Strong detail orientation and listening skills• Proficiency in computer software applications, including MS Word and MS Excel• Effectively communicate both verbally and in writing• Pleasant telephone voice, tone, and manner• Willingness to work a flexible schedule and overtime when needed• Successful completion of a background check and drug screen is required

Created: 2025-07-15