Help Desk Technician

Job ***** Help Desk TechnicianJob ***** Lewisville, TX – 75057Job ***** 12 monthsShift : Mon to Fri ; 08:00am to 05:00pm**Client Relationship ** Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process.Provide ongoing end-user training on equipment.Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications.Break-fix activities account for 70% of the role responsibilities.Provide IP address support.Perform basic equipment problem diagnosis.Point of contact for equipment removal and delivery for onsite support.Utilize web-based applications as required to include Service Call Handling.Accurate call reporting on Equipment in designated systems.Remote Service call onsite support Driving. (if required for duties).Download and install printer drivers on end-user equipment.Perform printer mapping to PC as required.Escalate printer network issues to the appropriate resource.Physical as well as remote device management and control.Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc).Monitor/apply current software updates/patches on-site contact for remote solve resolutions requiring technical expertise.Device management as required.Perform remote device monitoring and remote solve.Proactively manage consumables and supplies using the DOS calculator.Maintain on-site operator replaceable parts inventory.Collect equipment meter information and submit for billing purposes.Perform Data Entry for activity and asset tracking.Manage and maintain on-site parts inventory using PM4.*****Lift and move up to 50 poundsRead, write and follow basic English instructionsCustomer service and communication skillsAbility to manage multiple tasksPerform duties with minimal supervisionBasic Equipment problem solving and diagnosis per training providedCustomer problem resolution including escalation as requiredCoordinate work tasks to ensure fulfilment of SOWsTrack and report account information as required1-2 years relevant experience resolving customer and equipment printing issues

Created: 2025-07-15