Voucher Specialist

Job NoticeDate Posted: July 21, 2025Position: Voucher SpecialistJob# 31-25Starting range: $22.12/hourDEADLINE FOR APPLICATIONS: Open Until FilledSouthwest Housing Compliance Corporation (SHCC) is seeking a detail-oriented and customer-focused professional to join our team. This position plays a vital role in supporting payment processing and compliance efforts in a fast-paced, accuracy-driven environment. SHCC has proudly served the U.S. Department of Housing and Urban Development (HUD) as a high-performing Contract Administrator for over 24 years. Through this work, we serve over 80,000 households across Texas and Arkansas, ensuring access to safe and healthy housing in alignment with HUDs mission.What you will do in this position:Voucher Review & Payment Processing:Review monthly Housing Assistance Payment (HAP) vouchers submitted by O/As to ensure accuracy, completeness, and compliance with HUD regulations. Identify and resolve discrepancies before processing payments.Tenant Data Reconciliation:Cross-check tenant certification data (such as move-ins, move-outs, income changes) with voucher line items. Investigate any inconsistencies or anomalies and communicate clearly with O/As to resolve issues.Customer Support & Communication:Serve as a primary point of contact for O/As regarding payment and compliance questions. Provide clear, courteous, and professional support by phone and email, often needing to explain technical housing or data requirements.Documentation & File Management:Create and maintain accurate digital and physical records of payment processing actions, correspondence, and resolutions in accordance with HUD and SHCC auditing standards.Data Entry & Workflow Tracking:Enter case information into SHCCs proprietary STARS system to ensure proper tracking, routing, and reporting of tasks. Maintain updated status notes and ensure all workflow steps are completed accurately and timely.Compliance Assurance:Help ensure that all payment and reconciliation processes adhere strictly to HUD policies and SHCCs quality assurance protocols. Escalate noncompliance issues as needed to senior staff.Deadline Management:Manage a consistent monthly workflow tied to strict internal and external deadlines. Proactively organize tasks to ensure HUD payment deadlines are met without errors or delays.What Youll Bring:The ideal candidate will have:A strong customer service mindset-youre empathetic, patient, and professional in all interactions.Excellent communication skills-both written and verbal, with the ability to explain complex policies in a clear, understandable way.Strong multitasking abilities-you can juggle multiple inquiries while maintaining accuracy and efficiency.Strong analytical skills to identify data inconsistencies and resolve issues efficientlyExcellent customer service skills and the ability to communicate with diverse stakeholdersAbility to manage time effectively, prioritize tasks, and work independentlyStrong written and verbal communication skillsProficiency in Microsoft Office Suite (especially Excel and Outlook)Prior experience in affordable housing or a government-related field is preferred, but not requiredWhy Join SHCC?More about the team: Heres what our clients say about us: • "Staff go beyond with their service." • "Everyone I have worked with at SHCC has been friendly, helpful, and professional." • "All areas of service are commendable."Be part of a team that earned a 95% customer service score on our 2023 Customer Satisfaction Survey and is driven by a mission to serve communities with integrity and excellence.More about this position:Qualified candidates must possess:Ability to provide compassionate and professional customer service to clientele of diverse backgroundsStrong computer skills (Google Suite, Microsoft Office Suite, Adobe Acrobat, DocuSign, Emphasys ELITE, and Laserfiche)Excellent oral and written communication skillsAbility to establish, cultivate, and maintain effective working relationships with external partners, clients, and coworkersKnowledge of standard bookkeeping principles, practices, and techniquesKnowledge of HUD programs, regulatory compliance, the affordable housing industrySpanish language proficiencyBenefits:Paid sick leave, annual leave, birthday leave & federal holidays100% of employee health insurance premiums paid by the agencySupplemental health, dental, vision, and life insurance options for employees and familyEmployee Assistance ProgramHybrid work schedule availableFor a more detailed description of our compensation/benefits offered, go to the following website: FOR EMPLOYMENT:SHCC is a subsidiary of the Housing Authority of the City of Austin (HACA) Application for open posted position must be submitted via online at the following website: also accept applications at the Housing Authority of the City of Austin, 1124 S. IH-35, Austin, Texas 78704. No applications will be accepted after the noted closing dates on the job announcement. We encourage you to visit our website at often to view and apply for vacant positions or sign up for job alerts at our career site. SHCC is a drug-free workplace. A Criminal Background Check including a sex offender registry check. A Driving Record, Texas Drivers License, and a Physical/Drug Screening will be required upon offer of employment. EQUAL OPPORTUNITY EMPLOYERrecblid cl6rk4toxg4okog1jbdxz9ooauqek2PDN-9f867007-1c0a-44cd-bcdb-0cb51d429798

Created: 2025-08-03