Guest Experience Leadership Role

Job Overview The Food and Beverage Guest Experience Manager is responsible for delivering exceptional guest experiences in a dynamic and fast-paced environment. This role involves leading and supporting employees, overseeing day-to-day operations, and making informed decisions to drive business results. The successful candidate will possess excellent leadership skills, a passion for food and beverage service, and the ability to create a positive work environment. Key Responsibilities: Lead by example to provide a positive work environment for the overall Food and Beverage team. Provide daily leadership to Cast Members through coaching, counseling, discipline, and training and development. Mentor and develop team members through development plans for future management. Observe working conditions to ensure adherence to guest service standards, compliance standards, and food safety/sanitation guidelines. Work with partners to adapt and evolve operations to ensure efficient and seamless guest and Cast experiences. Ensure Cast are current and compliant with all required training and certifications. Continue to look for ways to enhance the profitability of operations. Complete daily administrative paperwork and prepares operational reports as requested. Utilize systems and tools to achieve financial targets (Labor, Food Cost, Revenue). Maintain appropriate staffing levels and schedules for a varied and diversified operation. Exhibit flexibility and knowledge of varied service styles, including event planning and execution. Support decisions to accomplish financial goals. Required Qualifications: Minimum of 2 years of leadership experience overseeing a food and beverage operation with direct reports. Minimum of 2 years of relevant work experience in the hospitality business, preferably fine dining. Understand the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, food cost). Receptiveness to lead a team independently in an operation with multiple line of business components including Food and Beverage, Recreation, and Concierge-style Guest Service. Innate creativity to seek solutions, while also anticipating opportunities. Ease incorporating and promoting change. Dedicated desire to motivate and mentor employees, with the ability to navigate and lead amidst constant change. Commitment to diversity, encouraging an inclusive work environment that supports workforce diversity and diverse perspectives. Proven excellent verbal and written communication skills. Ability to listen effectively and communicate verbally and in written form. Possess excellent interpersonal and organizational skills. Proven strong Guest Service orientation. Basic understanding of food sanitation. Available to commit to work any day of the week during any shift including weekends, nights, and holidays. Valid drivers license. Preferred Qualifications: Knowledge of wine and spirits, including proficiency in wine and food pairings, cocktail creation, and industry trends. Experience working in a luxury resort or private club environment. Multi-lingual. Education: High school diploma or equivalent. Our Benefits: Our organization offers a comprehensive rewards package to support your career growth and well-being. This includes access to health and savings benefits, educational opportunities, and exclusive perks. ],

Created: 2025-08-25