Manager, Inside Sales

Position Purpose:The Customer Service Manager is responsible for the hiring, training and supervision of the Customer Service Department. Responsible for developing, implementing, and maintaining department objectives. Manages sales support and account support functions within the department to ensure the highest level of customer satisfaction through various customer service activities.Primary Responsibilities:Develops and promotes department’s goals and objectives through the management of planning and supervising activitiesDevelop, implement, and maintain department procedures. Analyze and identify changes to increase department efficiency and improved serviceMonitor and analyze CS effectiveness reports (daily, weekly, and monthly) to enhance department efficiencyResponsible for overall order entry process – review flow accuracy, ensure cut off times are adhered to, communicate with Sales Management regarding potential issuesCommunicate sales opportunities to the Sales team in order to maximize sales penetrationHire hold team accountable, training, write schedules, manage CMP process and conduct 30,60,90-day reviews.Education:High School Diploma or equivalentExperience:3 years or more of customer service or call center experienceSkills:Good communication skillsProved ability to communicate effectively to satisfy the customers’ needs.Experience managing individuals, motivating, training and disciplining a staff.Good computer skills - Working knowledge of MS Office (Word, Excel, Outlook) a plus.Bilingual English/Spanish a plusAbility to handle multiple tasks.Strong organizational skills and ability to handle crisis situations effectively.Good Operational knowledge of a distribution warehouse environment.By applying, you consent to your information being transmitted by StaffAttract to the Employer, as data controller, through the Employer’s data processor SonicJobs.See SYSCO Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at

Created: 2026-01-12