Customer Service Tech

DescriptionD.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries.  Please visit our website at for more information.D.R. Horton, Inc. is currently looking for an Customer Service Technician. The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is achieved by facilitating all customer warranty requests, whether by making the actual repairs or scheduling subcontractors to make repairs. The Customer Service Technician is responsible for proactively resolving customer issues after the closing of the home.Essential Duties and Responsibilities include the following. Other duties may be assigned.Evaluates homeowner repair issues to determine if they are warrantable itemsProcesses written or electronic work orders and/or verbal instructions from supervisor for homeowner repairsPerforms necessary repairs to homes such as carpentry work, drywall, texture repair and paintingSchedules and manages subcontractors to make designated warranty repairsEnsure all repairs are completed within compliance standardsCertifies warranty work is completed within contractor obligationsDevelop and maintain good rapport with subcontractors and homeowners Follows up with homeowners to ensure concerns are addressed in a timely and professional mannerProcesses charge-back documentation and invoicesConducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the companyAbility to work overtimeAbility to travel overnightQualificationsEducation and/or ExperienceHigh school diploma or general education degree (GED)Three or more years related experience, including carpentry work, drywall, texture repair and paintingMust have a vehicle capable of carrying supplies, valid driver’s license and be willing to drive among designated communities in daytime and nighttimeExcel in effective and positive communicationsWork effectively in high pressure situationsAbility to work independently and be productive without supervision Ability to provide a systematic approach in carrying out assignmentsAbility to utilize DRH Warranty applications on a smart phone, tablet, or laptopProficiency with MS Office and emailAbility to lift and/or move up to 50 poundsPreferred QualificationsPrior customer service experience a plusExperience with minor electrical, plumbing and HVAC repair work preferredCome join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:/o:p/o:pMedical, Dental and Vision/o:p401(K)/o:pEmployee Stock Purchase Plan/o:pFlex Spending Accounts/o:pLife & Disability Insurance/o:pVacation, Sick, Personal Time and Company Holidays/o:pMultiple Voluntary and Company provided Benefits/o:p/o:p/o:pBuild YOUR future with D.R. Horton, America’s Builder.#WeBuildPeopleToo/o:p

Created: 2026-03-01